Frequently Asked Questions
What is Titan's typical laboratory turnaround time?
Titan begins recording its turnaround time when samples are received at our door. Typically, we have turnaround time of 24-48 hours.
Can I submit a laboratory request on-line?
Yes. Our customers have the ability to request a laboratory test online. Fill out the form on the Request a Test page and we will contact you by email or phone to answer questions and make other arrangements for a test. When preparations are complete we will be ready for your sample(s) to arrive at the lab. When they do, the clock starts for us to provide you with the fastest turnaround time in the business.
Does Titan perform JK Micro-Cleanliness?
Yes. Titan performs JK Micro-Cleanliness to ASTM E 45 - Standard Practice for Determining the Inclusion Content of Steel.
Can I have my laboratory report e-mailed to me?
Yes. All of our laboratory reports, including digital images, are e-mailed to our customers. We also accommodate requests for hard copies.
Does Titan have contingency plans to outsource laboratory testing if Titan becomes overloaded or has machine failures?
Yes. Titan has contingency plans to outsource laboratory services to insure proper turnaround time for our customers in the case of an inability to perform any testing. Part of the contingency plans are to inform the customer as soon a situation arises, and to wait for authorization from the customer before proceeding with any outsourcing of testing.
Does Titan prepare its own tensile specimens?
Yes. Titan owns high-speed Mazak machine tools to prepare 0.505" tensile specimens. The suggested minimal length of a sample received at Titan is 12."
Can I request that my sample be returned to me after testing?
Yes. Sometimes, sample preparation and destructive testing can lead to little or no sample material left over. However, if there is material left over, you can request that the material be sent back to you. Titan will add the shipping cost to your invoice. If you do not request the return of your sample(s), any leftover material will be stored at Titan for up to one year after the completion of testing.
Does Titan discount laboratory services for bulk accounts?
Yes. In the spirit of customer loyalty, Titan would appreciate the opportunity to be competitive. We truly understand the benefit of relationship building, and appropriate discounts for larger volumes of tests is one way that Titan can show appreciation to our customers.
Does Titan have a Confidentiality Agreement available?
Yes. The Confidentiality Agreement can be downloaded, signed, and faxed to Titan at (248) 398-1434. You may also scan and email us a copy at QandA@titanmetallurgy.com A Titan representative will sign the agreement and fax or email it back to you for your records.
Does Titan have a Scanning Electron Microscope (SEM)?
No. Currently Titan does not have an SEM. However, Titan has the ability to outsource any SEM analysis. Therefore, if you have numerous samples/testing, and SEM analysis is only a part of it, Titan will handle all of the logistics to get the SEM analysis completed. Therefore, the customer receives one compiled lab report and one invoice.
Does Titan perform Charpy Impact Testing?
We have a Tinius Olsen Impact Tester which can test in either ft-lbs or Joules. Titan also has the technology to prepare samples for cold-temperature testing to -70°F, as well a furnace to do elevated temperature testing.
How long has Titan METALLURGY, L.L.C. been in business?
Titan became an independent company in 2003. However, the laboratory operated as part of the Eaton Steel Bar Company for several years before then. Eaton Steel was started in 1953, and prides itself on re-investment in capital and continuously exceeding its customers' expectations. In addition, our metallurgical staff has combined experience of more than 60 years in steel-related industries. Our experience in the steel industry is one of our strongest attributes.
Can I obtain a copy of Titan's Terms & Conditions?
Yes. Please feel free to download, view, and print our Terms & Conditions.
Can I obtain copies of Titan's A2LA Scope of Accreditation and Accreditation Certificate?
Yes. Please feel free to download, view, and print our A2LA Scope of Accreditation and Certificate.